Terms of Service
These terms govern your use of this website and describe how quotations, samples and orders are handled by Hunan Lilingor Ceramic Co., Ltd. Specific orders are always governed by the signed sales confirmation.
General terms.
Content on this website — including product photography, text and specifications — is provided for business evaluation. You may browse, download and print materials for sourcing purposes. Republishing site content for commercial use, or presenting Lilingor Ceramic products as another manufacturer's, is not permitted without written consent.
Pre-production stage.
Quotations are valid for the period stated on the quotation, typically 30 days, and are subject to raw-material and exchange-rate movement thereafter. Sample charges and lead times are confirmed case by case; sample costs are normally credited against the first bulk order as stated in the quotation.
Contract formation.
An order is formed when both parties sign or confirm the sales confirmation defining product specification, quantity, price, packaging, delivery terms (Incoterms) and payment terms. Production begins after receipt of the agreed deposit and approved samples or artwork. Any change to confirmed specifications must be agreed in writing, with cost and lead-time impact assessed before implementation.
Standards and tolerance.
Products are made to the confirmed reference sample and the tolerances customary for kiln-fired ceramic tableware, including minor variation in glaze tone, decal alignment and dimensions. Buyers may appoint third-party inspection (such as SGS or Intertek) before shipment. Claims must be filed with photographic evidence within 30 days of arrival at destination.
Shipping terms.
Delivery terms follow the Incoterms 2020 rule stated on the sales confirmation. Title and risk pass according to the agreed rule. We are not liable for delays caused by force majeure events, including natural disasters, port congestion, or government actions affecting export or import.
Designs and molds.
Buyer-supplied designs, logos and molds remain the buyer's property and are used exclusively for the buyer's orders; we do not offer them to other customers. Designs originated by Lilingor Ceramic remain our property unless separately transferred in writing.
Scope of liability.
Our liability for any claim arising from an order is limited to the invoice value of the affected goods. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.
Disputes and questions.
Matters not covered on this page follow the signed sales confirmation. Questions about these terms can be sent to vicky@lilingor.com.
Last updated: November 2026.